Privacy Policy
Tree Solutions Launceston respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to this website and to the services we provide.
What we collect
When you request a quote or contact us, we collect the details you choose to give us — typically your name, phone number, email address, suburb and a description of the work you'd like done. If you send us photos of your trees, we use those to prepare your quote.
We also collect information about how the website is used (such as which pages are visited) to help us keep the site useful and running well.
Google Analytics and cookies
We use Google Analytics, provided by Google, to measure visits to our public website pages and improve the website. Google may process cookies, online identifiers, IP addresses, browser and device information, and page visits, including outside Australia. We do not send quote details, photos, email addresses or phone numbers to Google Analytics. We measure phone-link clicks (not completed calls) and quote requests only after they are received. Permitted campaign tags and Google click identifiers help Google Analytics and Google Ads attribute visits and enquiries. Advertising personalisation and Google Signals remain disabled. No customer matching or enhanced conversions are used.
In regions requiring consent, Google Analytics is blocked until you accept analytics cookies. If your region cannot be determined, we also ask before enabling it. Elsewhere analytics is enabled unless you reject it or your browser signals an applicable opt-out. Advertising measurement has a separate choice and is blocked in consent-required or unresolved regions until accepted. Previous analytics acceptance does not grant advertising acceptance. We honour Global Privacy Control and Do Not Track signals.
Use Cookie settings in the footer to accept, reject or withdraw consent at any time. Your choice takes effect immediately, including in other open tabs. Opening the settings does not change your current choice. We keep a consent record in your browser containing a random visitor reference, your region, the date and time, the notice and its version, and your choices; later withdrawal preserves earlier acceptance evidence. Clearing browser storage removes this record. Withdrawing stops future collection but does not delete data already received by Google. Campaign information is held in your browser for the visit, expiring after 30 minutes of inactivity, and permitted attribution is saved with quote requests together with a reference to your privacy choice. This includes the source, campaign, landing page and eligible click identifiers, not additional customer matching data. Refusal removes retained browser advertising attribution; previously blocked events are not replayed. Google Ads clicks and impressions are counted independently of these website choices. Information about Google's handling of data is available in its privacy policy.
How we use it
We use your information to:
- Respond to your enquiry and prepare quotes
- Contact you to arrange or follow up on work
- Keep records of jobs for safety, warranty and accounting purposes
- Improve our website and services
We do not sell, rent or trade your personal information, and we don't use it for marketing you haven't asked for.
Who we share it with
We keep your information to ourselves except where it's needed to run the business — for example, our website and email providers process quote requests on our behalf, and we may share relevant details with our crew so they can complete your job. We only ever share what's necessary, and only for that purpose. We may also disclose information if required by law.
Storage and security
Your information is stored securely with reputable service providers, and we take reasonable steps to protect it from misuse, loss or unauthorised access. We keep enquiry and job records only as long as we need them for business, legal and tax purposes.
Your choices
You can ask us at any time for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Just get in touch and we'll take care of it.
Contact us
Questions about this policy or your information? Call Sam on 0408 315 514 or email info@treesolutions.au.
Last updated: 27 October 2026